Do I have to pay for the service during the trial?
No, Internet service during the trial phase is free, and you are not obligated to purchase anything to participate in the trial. We only ask that you use the service and complete several brief surveys during the trial period to help Con Edison, EarthLink, and Ambient evaluate the technology and customer acceptance of the service.

How does the installation process work?

Trial participants will receive a starter kit with a step-by-step Quick Start Guide and the few parts (modem, Ethernet cord, power supply, and EarthLink Total Access Software) needed for an easy and successful installation. If you have any questions about how to complete the installation our Technical Service agents will be happy to help you.

Will this impact my current Internet service?

The technology has no impact on the way you currently communicate with your present Internet service, and you are not required to drop your current Internet and email services to participate in the trial.

Who will be my Internet Service Provider (ISP) during the trial?

EarthLink will be your ISP during the trial while the network will be deployed and supported by Con Edison and Ambient.

Can I keep my current email address?

If your current ISP is participating in the BPL trial, or if you use web-based email, you may be able to access your current email accounts using the BPL network. Also, you are not required to drop your current Internet and email service to participate in the trial.

Who are the strategic partners involved in the trial?
EarthLink, Con Edison and Ambient Corporation have teamed up to provide this free high-speed Internet service to select customers as part of a test to evaluate the potential use of the technology for improving the efficiency of the electric system.

Con Edison is a subsidiary of Consolidated Edison, Inc., one of the nation’s largest investor-owned energy companies. The utility provides electric, gas and steam service to more than 3 million customers in New York City and Westchester County, New York.

Ambient Corporation is a leader in the design, development and marketing of power line communication equipment.

EarthLink is a leading national Internet service provider -- serving over five million subscribers. EarthLink has earned an award-winning reputation for outstanding customer service and its suite of online products and services.




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